Advice and answers from the Beetroot Team
Here you will find the most frequently asked questions about Beetroot’s invoices and payments
Why did you add VAT to my invoice?
As a Swedish company, we are required to add VAT to client invoices within the European Union. An exception applies to clients from other EU countries who supply us with a valid VAT number. Based on EU rules for Intra-Community Transactions, these clients are responsible for paying VAT on our invoices in their country (reverse-charge mechanism).
See the link for more information. For Swedish clients, we are required to add VAT.
What are Support Services?
These are costs for additional services we provided your team per your request. For example, gifts we bought on your behalf, expenses related to business trips, etc. Please contact us if you would like specific details of the costs.
Can I pay my invoice in SEK/EUR via Credit Card or PayPal?
Since Credit Card and PayPal are expensive payment methods, we can only offer these options for USD payments. Clients in Sweden or Euro-countries can pay their invoices via Bankgiro or SEPA without any fees. If you would rather pay via Credit Card or PayPal, please contact us so we can invoice you in USD.
Why do you charge transaction fees for Credit Card/PayPal payments?
We chose not to add transaction fees as a part of our pricing, but ask our clients to pay them for all payment methods. Where bank transfers usually have a fixed fee per transaction to the sender, credit card networks and PayPal charge a percentage to the receiver. We add this percentage to the payable amount, but do not make any margin on card commissions. We only recommend card and PayPal payments for smaller amounts (less than $1000). For amounts over $1000, it is almost always cheaper to use a bank transfer.
Why should I use “OUR” / “all costs paid by sender” when making a SWIFT payment?
SWIFT transfers are a bit more complicated than local bank transfers. Where local bank transfers are usually sent directly from the sender’s bank to the receiver’s bank, SWIFT transfers are sent via correspondent banks. For example, when you send a SWIFT transfer in USD from Israel to Sweden, the funds are sent via a correspondent bank in the U.S. This correspondent bank charges a fee for processing the transaction (depending on the correspondent bank, this can be anywhere between $8 and $40). If you make a SHA / shared cost transfer, the correspondent bank cuts their fee from the amount. As a result, we will receive a lower amount than the amount of your invoice. The OUR / all costs paid by sender option guarantees the correspondent bank sends the full amount to our bank.
I want to pay two invoices. Can I combine them in one bank transfer?
Yes, no problem. If the invoices are in the same currency, you can simply combine the amounts and make one payment. Please mention both invoice numbers in the payment description. If you pay by card or PayPal, please pay each invoice separately.
Can I pay by check? Where can I send my check?
Unfortunately, we cannot accept payments by check. If you want to pay from the US, we recommend you pay via ACH. This is a US local electronic transfer and usually offers the lowest transaction fees.
See our payment instructions pages for more details.
Which exchange rate did you use for converting the invoice amount to my currency?
We use the current rate our bank charges us for exchanging the currency of your payment to the currency of the contract (for example SEK to USD) on the invoice date.