IfDelayed

Challenge

Client background

IfDelayed is a Swedish company that helps passengers with compensation for the delayed or canceled flights and denied boarding. The team asked Beetroot to simplify the complicated process of getting a refund and make sure it meets the GDPR requirements.
Cooperation recap
- Beetroot team developed a cross-platform service from scratch
- The company digitized the whole documents process, that increased the daily workflow results
- A new convenient dashboard has allowed the IfDelayed team with increasing its problem-solving capacity

Solution

Beetroot team developed a comprehensive cross-platform service for the smooth compensation process. The entire process of filling in and signing documents was fully digitized. Moreover, a solid communication system for guiding and navigating customers was developed.

Results

Beetroot has assisted IfDelayed with boosting their productivity in several aspects:

The number of compensated flights has increased over the 2019 fiscal year.
The convenient dashboard has allowed the IfDelayed team with increasing its problem-solving capacity. Currently, each team member and any user is able to resolve the problem with flight refunds from any device.