IfDelayed: Digital Flight Compensation Service
Insurance

IfDelayed, a Swedish flight compensation company, partnered with Beetroot to simplify its refund process. We built a GDPR-compliant cross-platform service that digitized all documents and helped the team handle more claims from any device.

  • TECHNOLOGIES

    • Laravel
    • React

  • TEAM COMPOSITION

    • Web Developers

Background

IfDelayed is a Swedish company that helps passengers get compensation for delayed or canceled flights and denied boarding.

The company asked Beetroot to simplify the complicated process of getting a refund and make sure it meets GDPR requirements.

Project Recap

  • Getting flight compensation involved a complicated, paper-heavy process that had to comply with GDPR.

  • Beetroot built a cross-platform service from scratch that digitized document filling and signing and guided customers through each step.

  • More flights compensated in fiscal 2019 and a dashboard that lets the team resolve refunds from any device.

Challenge

Claiming compensation for a delayed or canceled flight involved many documents and steps, which slowed down both customers and the IfDelayed team. The new process also had to handle personal data in line with GDPR.

IfDelayed faced several challenges:

  • A complicated, document-heavy refund process
  • Strict GDPR requirements for passenger data
  • Limited capacity to resolve claims quickly

Facing a similar challenge? We're ready to help!

Solution: Cross-Platform Service for Flight Compensation

Beetroot developed a comprehensive cross-platform service from scratch to make the compensation process smooth for both passengers and the IfDelayed team.

  • Fully Digital Documents

    The entire process of filling in and signing documents was digitized, removing paperwork from the refund flow.

  • Customer Guidance

    A solid communication system guides and navigates customers through every step of their claim.

  • Team Dashboard

    A convenient dashboard lets the IfDelayed team and users resolve refund issues from any device.

Results

Beetroot helped IfDelayed boost its productivity in several ways.

  • More compensated flights

    The number of compensated flights increased over the 2019 fiscal year.

  • Faster daily workflow

    Digitized documents improved the team’s daily workflow results.

  • Problem-solving from any device

    Team members and users can resolve flight refund issues from any device.

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