Dispatcher Platform Discovery for the Humanitarian Organization
Non-Profit

Beetroot’s Discovery Team designed a real-time dispatch system and mobile app interfaces for a nationwide humanitarian organization (name withheld due to NDA), helping it improve resource management and emergency response coordination.

  • TECHNOLOGIES

    • Python
    • React
    • Flutter
    • Azure
    • PostgreSQL

  • TEAM COMPOSITION

    • Business Analyst
    • Project Manager
    • UX/UI Designer
    • Tech Lead
discovery services

Background

Our client is a nationwide humanitarian organization providing a wide range of services, including international relief, medical and social support, first aid training, and psychosocial assistance.

To keep its diverse units working efficiently, the organization needed better tools for managing resources and coordinating emergency responses.

Project Recap

  • The organization needed a real-time dispatch system and mobile app to coordinate rescue teams, medical staff, and volunteers.

  • Over three months, Beetroot’s Discovery Team delivered a complete technical specification, user research, and UX/UI design for the platform.

  • The client endorsed the platform design, which exceeded expectations and gives a scalable foundation for future growth.

Challenge

With the critical need to improve resource management and emergency response coordination, the organization required an advanced solution that would work efficiently across its diverse units and adapt to the evolving demands of its operations.

The organization faced several challenges:

  • Coordinating resources and responses across many units in real time
  • Supporting both office-based dispatchers and volunteers in the field
  • Integrating a new platform with existing systems

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Solution: Discovery and Design of a Real-Time Dispatch Platform

Beetroot’s Discovery Team, including a Business Analyst, Project Manager, UX/UI Designer, and Tech Lead, defined the platform from technical requirements to user-tested interfaces in three months.

  • Technical Requirements

    The team analyzed the client’s existing systems and selected Python, React, Flutter, Azure, and PostgreSQL as the core stack for the platform.

  • End-User Research

    Interviews with coordinators and managers uncovered their challenges, fears, and barriers, shaping detailed user scenarios and journeys.

  • Journey and Flow Mapping

    A customer journey map, flow maps, and a framework identified critical touch points across the whole system.

  • Prototyping

    Layouts captured the overall product concept and its key sections before moving to detailed UI design.

  • Web Platform for Dispatchers

    A responsive web platform helps dispatchers monitor operations, prioritize requests, assign resources, and analyze data in real time.

  • Mobile App for Volunteers

    A simple, flexible app with offline mode lets volunteers and medical staff check schedules, send SOS calls, and report on visits.

Given the sensitive nature of the client’s operations, we prioritized ease of use, cross-device accessibility, and interaction-first interfaces. It’s been truly rewarding to contribute to their indispensable work by enhancing their toolkit.

Anna Iemielianenko,
UX/UI Designer at Beetroot

Results

The client has endorsed the comprehensive dispatch platform designed by Beetroot’s Discovery Team. Once implemented, it is expected to boost the effectiveness of the organization’s humanitarian work.

  • Optimized resource allocation

    Real-time data on resources and incidents supports rapid response and strategic decisions.

  • Faster team communication

    New communication channels make interactions between teams faster and more transparent.

  • Upgraded care service

    Better coordination and resource control prepare the care service to become a paid offering.

  • 24/7 emergency response

    The round-the-clock dispatch system helps the organization react swiftly to requests and emergencies.

  • Higher team efficiency

    Streamlined task management and operational coordination support the organization’s growth.

  • Scalable foundation

    The specification gives the client a solid base for implementation and future expansion.

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