Agentic AI is gaining momentum, offering the potential for sharper automation, faster decisions, and smoother operations. As more vendors release their own “agentic” tools, one question stands out: Should your organization build AI agents in-house or adopt a ready-made solution? Whether you choose to build or buy them will determine how fully you can leverage their capabilities and how far you can take task automation, customer support automation, and complex user journey automation. Let’s explore how to make the right decision for your organization.
